Problem with IMBA V8 Gaming Headset (GAMING-LIAN)

1. Clarify whether this is the first connection of the headphones or not.

2. if this is the first connection to the computer, check whether the client uses the
splitter that comes with the kit (without it, the microphone may not work)

3. If the headphones are working and the sound is missing or the microphone is not
working, you need to check with the client whether the computer has been updated
and check the sound settings on the computer itself.
4. If possible, ask the client to send video problems to our mail