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CUTE RAT

Warranty
  • Warranty
  • Shipping info
  • Extended warranty
  • Terms of use
  • Privacy policy
  • Manuals
  • FAQ
  • Contact us
Warranty info


TBI Pro provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to chart below for the warranty timelines of various products, as warranty periods differ according to models.Products sold by TBI Pro as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing or contact us at support@tbi-pro.com with your order receipt for confirmation.This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.


30-Day Money-Back Guarantee for Any Reason


Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, TBI Pro refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by TBI Pro quality control to be in working condition
  • Returning defective items in international shipping
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)


Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized resellers

TBI Pro is not liable for:
  • Loss of data incurred from use of TBI Pro products
  • Returning personal items sent to TBI Pro

 

When returning items with a prepaid shipping label provided by TBI Pro, TBI Pro takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. TBI Pro does not provide refunds for items damaged in transit and for non-quality related warranty claims.

About Shipping Preferences

Every time you place an order via the Shopping Cart that contains more than one delivery date, you can choose for your order to be shipped in the fewest possible packages or for your order to be shipped as soon as each item it becomes available.

You can change your shipping preferences in Your Account at any time after placing your order as long as the order hasn’t entered the shipping process yet.

Prime Customers

FREE Delivery in fewest possible packages

This is a free shipping option for Prime members purchasing Prime eligible items that are in stock. Your Prime orders will be consolidated into the fewest number of packages possible and may take longer to ship depending on product availability.

I want my items faster.Ship each item as soon as it becomes available
This is also a free shipping option for Prime members purchasing Prime eligible items that are in stock. Your Prime items ship as they become available. You should choose this option if you want to receive each item as fast as possible.

Non-Prime Customers

Deliver items in fewest possible packages
For items that are in stock, your orders will be consolidated into the fewest number of shipments possible. This may take longer to ship depending on product availability, but there will only be one shipping charge for the entire order.

I want my items faster. Ship each item as soon as it becomes available (at additional cost)
For items that are in stock, your items ship as they become available. You should choose this option if you want to receive some items quickly.

The number of shipments we make for your order is dependent upon:

  • Location in our fulfillment network
    If your order has dissimilar items such as, a book, a computer, and a cordless drill, they may ship separately, depending on where in our fulfillment network they happen to be located. Items requiring special shipping and handling (for example, items that are large and/or heavy)
  • These items are marked on their product detail pages and will ship separately from other items in your order.
    Note: You will not be charged more for shipping than the amount that was originally quoted to you at the time you place the order. Shippers are selected depending on the weight of the package and the distance it has to travel from our fulfillment center, requests for specific shippers will not be accommodated.

1. Introduction



Welcome to the tbi-pro.com website (the “Website”). These Terms of Use constitute a legal agreement (the “Agreement” or “Terms of Use”) between you and TBI Pro that governs your use of the Website and purchase and use of any TBI Pro products (“Products”) through the Website. By using the Website, you accept these Terms of Use in full. If you disagree with these Terms of Use or any part of these Terms of Use, you must not use the Website.
These Terms of Use contain an arbitration provision that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limits the remedies available to you in the event of a dispute. See Section 18 for full details.


2. Privacy Policy & Cookies


By using the Website, you represent and warrant that you have read and understood and agree to be bound by TBI Pro’s Privacy Policy (the “Privacy Policy”), which is incorporated into this Agreement by reference. The Privacy Policy is available at [ссылка на страницу с Privacy policy]
As explained more fully in the Privacy Policy, the Website uses Cookies to collect certain information from you. By using the Website and agreeing to these Terms of Use, you consent to TBI Pro's use of Cookies in accordance with the terms of our Privacy Policy.


3. Eligibility


By accessing and/or using the Website, you represent and warrant that you are at least eighteen (18) years of age, and are otherwise legally qualified to enter into and form contracts under applicable law. If you are using the Website on behalf of a business entity, you further represent and warrant that you are authorized to act and enter into contracts on behalf of that business entity.


4. Purchases & Payments


If you purchase a Product through the Website, you will be required to provide your billing and shipping information as well as information regarding your credit or debit card (each, a “Payment Card”) so that we may charge you for the costs and fees associated with your purchase. You represent and warrant that you are the authorized account holder on all Payment Cards you submit through the Website, and acknowledge and agree that TBI Pro has the right to charge your Payment Card for the cost of the Products, and all taxes, shipping, and handling fees communicated to you at the time of your purchase.


If you are not fully satisfied with the Products purchased by you on the Website, you may return the Product, in its original packaging, to TBI Pro for a refund within thirty (30) days of the date of your purchase. You can request and arrange for such a refund by contacting us via the Website by filling out the form. After the 30-day refund window has expired, your only recourse regarding the Products is through our warranty [ссылка на страницу с Warranty].


At TBI Pro’s sole discretion, you may be permitted to purchase certain Products through Amazon.com (“Amazon”). You understand and agree that Amazon is a Third Party, as that term is defined below, and that if you choose to complete any portion of your purchase through this Third Party, your purchase may be governed by the terms of service, privacy policies, refund policies, and other policies and agreements of such Third Party. It is up to you to familiarize yourself with the policies and agreements of this Third Party.


5. License to Use Website


Subject to your compliance with this Agreement, TBI Pro grants you a non-exclusive, non-sublicensable, revocable as stated in this Agreement, non-transferable license to access the Website for your personal use.
This license does not include, and you must not:
● Republish material from the Website (including republication on another website), sell, rent or sub-license material from the website
● Show any material from the website in public
● Reproduce, duplicate, copy or otherwise exploit material on the Website for a commercial purpose
● Edit or otherwise modify any material on the website
● Redistribute material from the Website except for content specifically and expressly made available for redistribution
Unless otherwise stated, TBI Pro and/or its licensors own the intellectual property rights in the website and material on the Website, and all rights not expressly granted in this Agreement are reserved by TBI Pro.


6. Assumption of Risk; Release


You knowingly and freely assume all risk when using the Website. You, on behalf of yourself, your personal representatives, and your heirs, voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify TBI Pro and its owners, officers, directors, employees, agents, affiliates, consultants, representatives, sublicensees, successors, assigns, parents, subsidiaries, and related entities, including TBI Pro (collectively, the "Company Parties") from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, emotional distress, loss of privacy, or other damages or harm, whether to you or to third parties, that may result from your use of the Website.


7. User account, Accuracy & Security


User Account
To access and use certain parts of the Website, you may be asked to create a user account ("Account"), and to provide information that personally identifies you. You represent and warrant that all user information you provide in connection with your Account and your use of the Website is current, complete, and accurate, and you agree that you will update that information as necessary to maintain its completeness and accuracy by updating your personal profile. You agree that you will not submit any fake content (including without limitation any username, likeness, or profile) to willfully and credibly impersonate another person, whether actual or fictitious. If TBI Pro believes in its sole discretion that the information you provide is not current, complete, or accurate, TBI Pro has the right to refuse you access to the Website. For additional information, see TBI Pro’s Privacy Policy.


Account Security


You may be asked to provide a username, password, and possibly other information to secure your Account. You are entirely responsible for maintaining the confidentiality of your password. You may not use the username or password of any other person, nor may you share your username and password, nor may you circumvent any authentication mechanism requiring the entry of usernames, passwords, or any other information to gain unauthorized access to the Website. You agree to notify TBI Pro immediately of any unauthorized use of your Account. TBI Pro shall not be liable for any loss that you incur because of someone else using your Account, either with or without your knowledge. You may be held liable for any losses incurred by TBI Pro, its affiliates, officers, directors, employees, consultants, agents, and representatives due to someone else's use of your Account.


8. Prohibited Conduct


TBI Pro imposes certain restrictions on your use of the Website. Any violation of this Section 8 may subject you to civil and/or criminal liability.
You must not use the Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use the Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to the Website without TBI Pro’s express written consent.
You must not engage in any of the following conduct on the Website, which is expressly prohibited: (a) providing false, misleading, or inaccurate information to TBI Pro or any other person in connection with the Website; (b) impersonating, or otherwise misrepresenting affiliation, connection, or association with, any person or entity; (c) accessing content or data not intended for you, or logging into a server or account that you are not authorized to access; (d) attempting to probe, scan, or test the vulnerability of the Website, or any associated system or network, or breaching security or authentication measures without proper authorization; (e) interfering or attempt to interfere with the use of the Website by any other user, host, or network, including (without limitation) by submitting malware or exploiting software vulnerabilities; (f) forging, modifying, or falsifying any network packet or protocol header or metadata in any connection with, or transmission to, the Website (for example, SMTP email headers, HTTP headers, or Internet Protocol packet headers); (g) creating additional Accounts to promote your (or another's) business, or causing others to do so; or () paying anyone for interactions on the Website.
You must not use the Website to transmit or send unsolicited commercial communications.
You must not use the Website for any purposes related to marketing without TBI Pro’s express written consent.


9. User Content


In these Terms of Use, "your user content" means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to the Website, for whatever purpose.
You grant to TBI Pro a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to TBI Pro the right to sub-license these rights, and the right to bring an action for infringement of these rights, provided, however, that TBI Pro shall not bring an action for infringement of any Product reviews posted by you without your express further permission.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or TBI Pro or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
TBI Pro reserves the right to edit or remove any material submitted to the Website, or stored on TBI Pro's servers, or hosted or published upon the Website.
Notwithstanding TBI Pro's rights under these Terms of Use in relation to user content, TBI Pro does not undertake to monitor the submission of such content to, or the publication of such content on, the Website.


10. No Warranties; Limitation of Liability


User Account


TBI Pro, on behalf of itself and its licensors and suppliers, expressly disclaims any and all warranties, express or implied, regarding the Website, arising by operation of law or otherwise, including without limitation any and all implied warranties of merchantability, fitness for a particular purpose, non-infringement, no encumbrance, or title, in addition to any warranties arising from a course of dealing, usage, or trade practice. Neither TBI Pro nor its licensors or suppliers warrants that the Website will meet your requirements, or that the operation of the Website will be uninterrupted or error-free. TBI Pro disclaims all implied liability for damages arising out of the furnishing of the Website pursuant to this Agreement, including without limitation, mistakes, omissions, interruptions, delays, tortious conduct, errors, representations, or other defects arising out of the failure to furnish the Website, whether caused by acts of commission or omission, or any other damage occurring. TBI Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including without limitation damages for lost profits or lost revenues), whether caused by the acts or omissions of TBI Pro, Company Parties, or TBI Pro users, or their agents or representatives.


Your Responsibility for Loss or Damage; Backup of Data.


You agree that your use of the Website is at your sole risk. You will not hold TBI Pro or its licensors and suppliers, as applicable, responsible for any loss or damage that results from your access to and/or use of the Website, including without limitation any loss or damage to any of your computers, mobile devices, including without limitations tablets and/or smartphones, or data. The Website may contain bugs, errors, problems, or other limitations.


Limitation of Liability


In no event shall TBI Pro or its licensors or suppliers be liable to you for any claims arising from your use with the Website, including without limitation for special, incidental, or consequential damages, lost profits, lost data or confidential or other information, loss of privacy, costs of procurement of substitute goods or Websites, failure to meet any duty including without limitation of good faith or of reasonable care, negligence, or otherwise, regardless of the foreseeability of those damages or of any advice or notice given to TBI Pro or its licensors and suppliers arising out of or in connection with your use of the Website. This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action. You agree that this limitation of liability represents a reasonable allocation of risk and is a fundamental element of the basis of the bargain between TBI Pro and you. The Website would not be provided without such limitations.


Application of Disclaimers


The above disclaimers, waivers, and limitations do not in any way limit any other disclaimer of warranties or any other limitation of liability in any other agreement between you and TBI Pro or between you and any of TBI Pro’s licensors and suppliers. Some jurisdictions may not allow the exclusion of certain implied warranties or the limitation of certain damages, so some of the above disclaimers, waivers, and limitations of liability may not apply to you. TBI Pro’s licensors and suppliers are intended third-party beneficiaries of these disclaimers, waivers, and limitations. No advice or information, whether oral or written, obtained by you through the Website or otherwise shall alter any of the disclaimers or limitations stated in this section.


No Advice


Nothing on the Website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.


11. Consent to Receive Electronic Communications from TBI Pro


By creating an Account and providing your email address to TBI Pro, you expressly consent to receive electronic and other communications from TBI Pro, over the short term and periodically, including email communications. These communications will be about your purchases, your customer service inquiries, new product offers, promotions and other matters. You may opt out of receiving promotional electronic communications at any time by following the unsubscribe instructions contained in each communication, or by contacting TBI Pro customer service. Your unsubscribe request will apply to promotional communications only and will not limit TBI Pro’s ability to contact you regarding your purchases, Account, or to provide you with updates to this Agreement or the Privacy Policy. You agree that these electronic communications satisfy any legal requirements that communications or notices to you be in writing.


12. Intellectual Property


You represent and warrant that, when using the Website, you will obey all applicable laws and respect the intellectual property rights of others. Your use of the Website is at all times governed by and subject to copyright and other intellectual property laws. You agree not to upload, post, transmit, display, perform, or distribute any content, information, or other materials in violation of any third party's copyrights, trademarks, or other intellectual property or proprietary rights.


Trademarks


TBI Pro and the TBI Pro logo (collectively, the "TBI Pro Marks") are trademarks or registered trademarks of TBI Pro, and used by TBI Pro with permission. Other trademarks, Website marks, graphics, logos, and domain names appearing anywhere on, through, or in connection with the Website may be the trademarks of third parties. Neither your use of the Website nor this Agreement grant you any right, title, or interest in, or any license to reproduce or otherwise use, the TBI Pro or any third-party trademarks, Website marks, graphics, logos, or domain names. You agree that any goodwill in the TBI Pro Marks generated as a result of your use of the Website will inure to the benefit of TBI Pro, and you agree to assign, and do assign, all such goodwill to TBI Pro. You shall not at any time, nor shall you assist others to, challenge TBI Pro right, title, or interest in, or the validity of, the TBI Pro.


Copyrights


All content and other materials available through the Website, including without limitation the TBI Pro logo, design, text, graphics, and other files, and their selection, arrangement, and organization, are either owned by TBI Pro or are the property of TBI Pro’s licensors and suppliers. Except as explicitly provided, neither your use of the Website nor this Agreement grant you any right, title, or interest in any such materials.


13. Reasonableness


By using the Website, you agree that the exclusions and limitations of liability set out in the Website disclaimer are reasonable.
If you do not think they are reasonable, you must not use the Website.


14. Other Parties


The Website may be linked with the websites of third parties ("Third Party Websites"), some of whom may have established relationships with TBI Pro and some of whom may not. TBI Pro does not have control over the content and performance of Third Party Websites. TBI Pro has not reviewed, and cannot review or control, all of the material, including computer software or other goods or Websites, made available on Third Party Websites. Accordingly, TBI Pro does not represent, warrant, or endorse any Third Party Websites, or the accuracy, currency, content, fitness, lawfulness, or quality of the information, material, goods, or Websites available through Third Party Websites. TBI Pro disclaims, and you agree to assume, all responsibility and liability for any damages or other harm, whether to you or to third parties, resulting from your use of Third Party Websites.
You accept that, as a limited liability entity, TBI Pro has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against TBI Pro’s officers or employees, or against any Company Parties, in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in the Website disclaimer will protect TBI Pro’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as TBI Pro and the Company Parties.


15. Unenforceable Provisions


If any provision of the Website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of the Website disclaimer.


16. Indemnity


Without limiting any indemnification provision of this Agreement, you (the "Indemnitor") agree to defend, indemnify, and hold harmless TBI Pro and the Company Parties (collectively, the "Indemnitees") from and against any and all claims, actions, demands, causes of action, and other proceedings (individually, "Claim", and collectively, "Claims"), including but not limited to legal costs and fees, and providing sole and exclusive control of the defense of any action to TBI Pro, including the choice of legal counsel and all related settlement negotiations, arising out of or relating to: (i) the relationship between you and TBI Pro, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory; (ii) your breach of this Agreement, including without limitation any representation or warranty contained in this Agreement; (iii) your access to or use of the Website or Products; (iv) your provision to TBI Pro or any of the Indemnitees of information or other data; (v) your violation or alleged violation of any foreign or domestic, international, federal, state, or local law or regulation; (vi) your violations of Section 8 regarding prohibited uses of the Website and other prohibited conduct; or (vii) your violation or alleged violation of any third party's copyrights, trademarks, or other intellectual property or proprietary rights.
The Indemnitees each have the individual right, but not the obligation, to participate through counsel of their choice in any defense by you of any Claim as to which you are required to defend, indemnify, or hold harmless any, each, and/or all Indemnitees. You may not settle any Claim without the prior written consent of the concerned Company Parties.


17. Termination


Termination


Without limiting any other provision of this Agreement, TBI Pro reserves the right to, in TBI Pro’s sole discretion and without notice or liability, deny use of the Website to any person for any reason or for no reason at all, including without limitation for any breach or suspected breach of any representation, warranty, or covenant contained in this Agreement, or of any applicable law or regulation. This Agreement shall automatically terminate if you breach any of this Agreement's representations, warranties, or covenants. Such termination shall be automatic and shall not require any action by TBI Pro.


Effect of Termination


Any termination of this Agreement automatically terminates all rights and licenses granted to you under this Agreement, including all rights to use the Website. Upon termination, TBI Pro may, but has no obligation to, in TBI Pro’s sole discretion, rescind any Websites and/or delete from TBI Pro’s systems all your Personal Information and any other files or information that you made available to TBI Pro or that otherwise relate to your use of the Website. Upon termination, you shall cease any use of the Website.
After termination, TBI Pro reserves the right to exercise whatever means it deems necessary to prevent your unauthorized use of the Website, including without limitation technological barriers such as IP blocking and direct contact with your Internet Website Provider.


Survival


Upon termination, all rights and obligations created by this Agreement will terminate, except that the following Sections will survive any termination of this Agreement: Sections 1-4 and 6–27.


18. Dispute Resolution


Binding Arbitration


If you, on the one hand, and TBI Pro and Company Parties (collectively, “Arbitration Parties”), on the other hand, cannot resolve a dispute or other Claim through negotiations, any party may elect to have the dispute or Claim finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party shall be final and binding on the other(s).
You acknowledge that without this provision, you would have the right to sue in court with a jury trial or to participate in a class action.
The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against either party.
The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to resolve, except that issues relating to the enforceability of the arbitration provision are for a Court of Competent Jurisdiction to resolve. The arbitration may be conducted in person, through document submission, through telephone, or online. The arbitrator will issue a decision in writing, but need only provide a statement of reasons if requested by a party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. The Arbitration Parties may litigate to compel arbitration in court, to stay proceedings pending arbitration, or to modify, confirm, vacate, or enter judgment on the award entered by the arbitrator. The arbitrator shall award costs to the prevailing party (including, without limitation, fees, expenses, and reasonable attorneys' fees) at any time during the proceeding and upon request from either party, within 14 days of the arbitrator's ruling on the merits.


Restrictions Against Joinder of Claims


You and the Arbitration Parties agree that any arbitration shall be limited to each Claim individually. Parties to arbitration under this agreement may only bring claims against the other in your or an Arbitration Party’s individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
If this specific provision is found to be unenforceable in a Court of Competent Jurisdiction, the Claim will still be finally and exclusively resolved by binding arbitration upon the election of either party, and any election to arbitrate by one party shall be final and binding on the other(s). In addition: (1) no arbitration shall be joined with any other arbitration, and (2) there is no right for any Claim to be arbitrated on a class-action basis or to employ class action procedures, and (3) there is no right of authority for any dispute to be brought in a purported representative capacity on behalf either of the general public or any other individuals.


Remedies in Aid of Arbitration; Equitable Relief


This agreement to arbitrate will not preclude you or the Arbitration Parties from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration, or confirm an arbitral award, from a Court of Competent Jurisdiction. Furthermore, this agreement to arbitrate will not preclude you or the Arbitration Parties from applying to a Court of Competent Jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief, as necessary.
The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against either party.


19. Notices


All notices required or permitted to be given under this Agreement must be in writing. TBI Pro shall give any notice by email sent to the most recent email address, if any, provided by the intended recipient to TBI Pro. You agree that any notice received from TBI Pro electronically satisfies any legal requirement that such notice be in writing. You bear the sole responsibility of ensuring that your email address on file with TBI Pro is accurate and current, and notice to you shall be deemed effective upon the sending by TBI Pro of an email to that address. You shall give any notice to TBI Pro by submitting said notice to us at support@TBI-Pro.com.


20. Assignment


TBI Pro may transfer, sub-contract or otherwise deal with TBI Pro's rights and/or obligations under these Terms of Use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms of Use.


21. Severability


If a provision of these Terms of Use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


22. No Waiver


A waiver by either party of any term or condition of this Agreement, or any breach, in any one instance, will not waive that term or condition or any later breach.


23. Independent Contractors


You and TBI Pro are independent contractors, and no agency, partnership, joint venture, or employee-employer relationship is intended or created by this Agreement.


24. No Third-Party Beneficiaries


There are no third-party beneficiaries to this Agreement, with the following exceptions: the Company Parties, Indemnitees, and TBI Pro’s licensors and suppliers (to the extent expressly stated in this Agreement.


25. Entire Agreement


These Terms of Use, together with TBI Pro's Privacy Policy, constitute the entire agreement between you and TBI Pro in relation to your use of the Website, and supersede all previous agreements in respect of your use of the Website.


26. Changes to Our Terms of Use


If we decide to change our Terms of Use, we will update the Terms of Use modification date below. If the change is material, we will provide you with notice pursuant to Section 19.


27. Contact Us


+1.800.674.9229 (Mon-Fri 8:00-20:00 (GMT-6)
Customer service inquires
support@tbi-pro.com
Please contact us about any questions you might have and we will do our best to help you :)

Test Privacy policy
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COVID-19: Will my order experience any delays?

Here at our California shipping center, our warehouse employees are taking extra safety precautions while making sure orders ship out with minimal processing time.

We encourage you to stay up to date with your chosen courier as they may impose shipping restrictions to certain destinations depending on the current situation. Please refer to the following links: USPS International Packages, FedEx International Packages

6L Ultrasonic Humidifier

Red indicator flashes

Humidifier is on, the red indicator flashes and beeps, fog has not been produced, and then device turns off

Pour water into the base to close the water level sensor.

Steam does not come out

Humidifier is on and steam does not come out. How do I set up my Humidifier?

Please remove the water tank and check how the filter and float are put. Have a look whether steam comes out or not.If steam still does not appear, clean the device.

If steam comes out, check the channel inside the tank through which steam comes out, the channel may be closed by the steam outlet regulator, which is located on top of the tank

Gaming Headphones

Is the product compatible with xbox one?
Yes, it is comptible but you need to buy extra microsoft adpter for it.

Do you sell it in this color only?
Yes, we sell it in this color only.

Does the usb have to be connected to the xbox in order to turn on the headset?
The usb is only for the lights.

Can the mic be removed?
No, it can't be removed.

How do i get the mic to work on pc?
You should use y-adapter (included).

Do these need batteries?
No, they don't need the batteries.

Does it fit small children and adults?
Yes, it is really good for small children and adults.

Can the USB plug make the mic to work?
The USB is used for lighting only.

Is the product compatible with ps4?
Yes, it is compatible.

Does it need an adapter?
Yes, it needs y-adapter.

Can the usb be removed?
No. It is just for the lights of the headset.

Can you hear the game and people chat?
Yes, you can.

Is it wireless?
No, it is not wireless.

Are these okay to use for skype calls as well?
Yes, they are ok!

Can you have game and chat audio at the same time?
Yes, you can.

Does this have Bluetooth?
No, it doesn't.

Is there a mute function anywhere on the headset?
Yes, there is mute function.

What is the length of the cable?
It is 2m.

Will this work with laptop?
Yes, it will work.

I cannot connect GAMING-LIAN to my computer
If this is the first time you connect GAMING-LIAN to PC, check if you are using the included splitter, otherwise the microphone may not work
If GAMING-LIAN works and there is no sound, check the sound settings on PC

Dog Bark Collar

How to set up the two different mode and levels?
Whether it is easy to use?

Yes ,as our no bark collar has led digital display that show the level by numbers ,so you could easy to set by button - it is a circle set up,number, 1 - is the weakest ,9 - is the strongest.It has two modes ,if you do not want to use shock, just use the beep+ Vibration ,which the led light indicate Green ,and the other mode is Beep+Vibration+shock , press button Set/Pow to make the indicate light Red

Should the indicator stay on after pressing the set / power button?
Yes , it will turn off without operation ,just a slight press it will turn on green again , if the second press , it will turn on red ,and change to Beep+Vibration+Shock Mode

What type battery does it use?
It is 6v alkaline battery, also sometimes marked as 4LR44

How long can you leave the collar on?
Just overnight or do we need to put on/take off constantly?

You can leave it on permanently if you like.
We recommend taking it off in the morning to take a short break and then leaving it on overnight.

Where on the neck should Bark Collar be placed?
The collar should be placed above your dogs collar as high on the neck as possible for best resulsts and the bark collar should be tight enough for the shock spikes to touch skin and not let the collar slip on neck. However, You can use rubber spike caps to soften the impact of the collar

How tight should it be on the dog's neck?
It should be tight properly that the electrodes touch the skin through the fur.

What happens to the second dog if there are two dogs in the house and one of them barks?
Will the second dog be shocked?

It relies on vibration of sound; if the other dog is touching the collar while it's barking it could be done. However, you can adjust the sensitivity level on the collar.

Are the batteries included in the package?
Yes, one set included in the package, but for long-term usage you have to buy a new one

PowerPro Sport 5.0

I can't hear anything in my right/left ear. How do I deal with this issue?
You have to clear and restore the factory Bluetooth settings:
To turn on and do not release after turning on the power, the multifunction key for a long time while the red and blue lights and the headset are on
lights flash for the first time to restore factory settings,
lights flash the second time to clear pairing information
To pair the headphones with each other, it is enough to get them out of the charging box and wait until they connect together. The Bluetooth on the smartphone should be turned off

Headphones won't charge
Please try to clean the contacts on the earpiece with a cotton swab dipped in alcohol. Usually this is enough for the headset to start charging again

Headphones can't see charging
You have to charge the charger and clean the contacts using alcohol swab

I cannot receive a call on the headphones
Press the function button on any earbud

I can hear incoming call, but I cannot make outgoing one
If you press the function button, the phone will repeat the last received number. To dial a new number, please use the voice assistant or phone

My phone can't see my headphones
Reset to factory settings, make a new pairing

Why is my earbuds stop pairing after a while?
Reset to factory settings, make a new pairing

Why my Bluetooth headphones is not keeping charge? Why red light is still on
The reason for the issue is controller's charging , please wait for a full battery discharge and recharge them again

How to pair the two airbuds
Turn off Bluetooth on the smartphone, pull out 2 headphones from the case and wait for the headphones to pair with each other

Why do the latest headphones keep turning off?
Only in first butch

How to turn off the headphones standby mode?
Press the function button on any earphone for 3-4 seconds

How to restore the factory Bluetooth settings?
You need to clear and restore the factory Bluetooth settings:
do not release after turning on the power, the multifunction key for a long time while the red and blue lights and the headset are on
will flash for the first time to restore factory settings, and a second time to clear pairing information
To pair the headphones with each other, it is enough to get them out of the charging box and wait until they connect together. The bluetooth on the smartphone should be turned off.

How to restore factory setting if L and R earbuds not pairing?
Take the earbuds out from charging case, if one of them flashes purple light, that means L and R are not pairing, it will have two Bluetooth name in your mobile phone Bluetooth list: “Air_TWS” and ""Air_TWS_L""

Bluetooth do not charge
How to restore factory setting if L and R earbuds not pairing:
1) take earbuds out from charging case, one of earbuds flashes purple light, the other one flashes blue and red light alternately, that means they're not pairing
2) press L and R earbuds for about 5 seconds to turn off them, in off status, long press L and R earbuds for about 20 seconds, the earbuds will start to restore factory setting
3) after 20 seconds, put L and R earbuds back to charging case and take them out from charging case again, they will start to auto pairing and there will only one earbud flashes blue and red lights alternately if pairing successfully, the other one will not flashes
Note: before connecting to your phone, please delete your previous pairing records between earbuds and your mobile phone after you restore earbuds to factory settings.

My PowerPro is not pairing with phone, and earbuds are not pairing with each other?
You have to clear and restore the factory Bluetooth settings:
do not release after turning on the power, the multifunction key for a long time while the red and blue lights and the headset are on
will flash for the first time to restore factory settings, and a second time to clear pairing information
To pair the headphones with each other, it is enough to get them out of the charging box and wait until they connect together. The bluetooth on the smartphone should be turned off

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