Returns Policy

Don’t worry, you’re protected by our 30-Day Money-Back Guarantee and 1-Year Manufacturer’s Warranty.

Starting a Return

Simply contact our Customer Care Center at +1.800.674.9229 (USA) or by email support@tbi-store.com, or live chat and we’ll take care of you.

You will be given an RMA (Return Merchandise Authorization) number which is required to process your return. 

Shipping Your Return to Us

Write your RMA number on the outside of the package. RMA numbers make it easy for us to identify your package and process your return. Packages sent without an invoice or RMA number cannot be processed. Please include these with your return.

We recommend adding tracking number  to your return shipment. We can’t be responsible for packages lost by your shipping carrier. 

Need Help

Contact us at {support@tbi-store.com} for questions related to refunds and returns.